Yes.

If you’ve placed an order for an item on backorder, rest assured that we’ll fulfill your order as soon as the item is back in stock. Typically, please allow approximately 30 days for delivery, although delivery times can vary. We dispatch all backorder items promptly once they’re available in our warehouse.

In cases where part of your order is on backorder, we’ll dispatch your order in full once all items are back in stock.

For specific updates on your order or to get an estimate for your delivery, feel free to reach out to us. We’re here to help!

If you believe the product you have received is incorrect for your order, please contact us within 30 days of purchase with photo evidence of the incorrect item and we will organise to either refund or exchange the product for you. When returning an incorrect item sent, a prepaid return label will be provided. We will not reimburse any postage costs paid should you not wait for a prepaid label to be authorised and provided.  Please refer to our Return Policy for further details.

Where part of your order is on backorder, your order will be fulfilled once the backorder item/s arrives back in stock.

Please contact us if you wish to obtain an update on your order or delivery estimate for your item. 

nce an order has been submitted, it becomes final. Regrettably, we are unable to make alterations to the item/s, shipping address, shipping method, or cancel the order. However, if you have an urgent change request, please contact us

If your product is delivered damaged or faulty, please contact us within 30 days of purchase with photo evidence of the fault. Please refer to our Return Policy for further details.

Please note: We may request the item be disposed of or returned to us at our discretion. We do not dispatch replacement shades until the damaged/faulty item is received back.

You can return any of our products within 30 days of purchase. Further details can be found in our Return Policy.

We typically utilize Australia Post for secure tracking and delivery of orders within Australia. For international orders, we offer Australia Post/EMS services. Should you need more information or shipping options, kindly reach out to us before finalizing your order.

Delivery times are contingent upon your location. Our objective is to process all orders within 2 business days. It’s important to note that processing times are approximate and occasional delays may occur. Additionally, please anticipate potential delays during and after promotional events, as well as during any exhibitions we participate in throughout the year. Please be advised that we do not ship on NSW Public Holidays. For more information, refer to our Shipping policy.